PRIVACY POLICY

Privacy Policy RECUVR. Last updated: April 2026

This Privacy Policy explains how RECUVR. collects, uses, stores, and protects your personal data when you visit our website (recuvr.club or any associated site), make a booking, complete a liability waiver, contact us, or use our services.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

RECUVR. is a home-delivery rental service for premium portable saunas and cold plunge tubs in Lincolnshire and surrounding areas.

Our registered address: 25 Green Man Road Navenby Lincoln LN5 0JY

Contact details: Email: hello@RECUVR.club Phone: +44 (0)7733 328603

For any data protection queries, please email us at hello@RECUVR.club with the subject line “Data Protection Request”.

What personal data we collect

We may collect the following information about you:

  • Identity & contact data: Full name, email address, phone number, delivery address.

  • Booking & service data: Details of your chosen package (RECUVR. HEAT, COLD, or CONTRAST), hire duration, booking reference, and payment information.

  • Health & waiver data: Information you provide in our Liability Waiver & Declaration Form (including any medical conditions or declarations you make).

  • Technical & usage data: IP address, browser type, pages visited, and cookies (see section below).

  • Correspondence: Any messages, emails, or calls you send us.

We do not collect special category data (such as health information) unless you voluntarily provide it in the waiver form. Where you do, we only process it with your explicit consent for the purposes of fulfilling your booking safely.

How we collect your data

  • Directly from you when you complete a booking form, liability waiver, contact form, or sign up for updates.

  • Automatically via cookies and similar technologies when you browse our website.

  • From third-party booking or payment platforms you use to pay for our services.

How and why we use your personal data

We will only use your personal data when we have a lawful reason to do so. The main purposes are:

PurposeLawful basisTo process and manage your booking, delivery, setup, and collectionContract (necessary to perform our agreement with you)To complete and store your signed Liability WaiverConsent + ContractTo communicate with you about your booking or respond to enquiriesContract + Legitimate interestTo send you service updates or essential booking remindersContractTo improve our website and services (analytics)Legitimate interestTo comply with legal obligations (e.g. accounting, tax, insurance)Legal obligationTo market similar services to existing customers (you can opt out at any time)Legitimate interest

We will never sell your personal data to third parties.

Who we share your data with

We may share your data with trusted third parties who help us deliver our service:

  • Payment processors (e.g. Stripe, PayPal, or Square).

  • Form and waiver providers (e.g. Jotform).

  • Delivery and logistics partners (local couriers/van drivers in Lincolnshire).

  • Professional advisers (accountants, insurers, solicitors) where required.

  • Analytics providers (e.g. Google Analytics) – anonymised where possible.

All third parties are required to keep your data secure and only process it on our instructions.

We do not transfer your data outside the UK.

How long we keep your data

We only keep your personal data for as long as necessary:

  • Booking and waiver records: 6 years after the end of your hire (for legal and insurance purposes).

  • Marketing consent: Until you withdraw consent.

  • Technical/usage data: Up to 2 years (or less if you request deletion).

After this period we securely delete or anonymise your data.

Data security

We take the security of your data very seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. This includes secure servers, encryption, and restricted staff access.

Your legal rights

Under UK GDPR you have the following rights (free in most cases):

  • Access – request a copy of the personal data we hold about you.

  • Correction – ask us to fix inaccurate data.

  • Erasure – request deletion of your data (subject to legal obligations).

  • Restriction – ask us to pause processing in certain circumstances.

  • Objection – object to processing based on legitimate interests or for direct marketing.

  • Portability – request a copy of your data in a machine-readable format.

  • Withdraw consent – at any time where we rely on consent.

To exercise any of these rights, email hello@RECUVR.club. We will respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your data.

Cookies and website tracking

Our website uses essential cookies to make it work (e.g. remembering your booking preferences) and optional analytics cookies to help us improve the site. You can manage or disable cookies through your browser settings at any time.

For full details, please see our separate Cookie Policy (linked at the bottom of every page).

Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with the “Last updated” date at the top. We will notify you of any significant changes by email where we have your contact details.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@RECUVR.club Phone: +44 (0)7733 328603 Post: 25 Green Man Road, Navenby, Lincoln, LN5 0JY

Thank you for trusting RECUVR. with your recovery journey. Your data is safe with us.